Faqs

Frequently Asked Questions (FAQ) — Hideghar

Last Updated: November 2025

Welcome to the Hideghar FAQ page. Here we answer the most common questions about our products, orders, and services to make your shopping experience smooth and enjoyable.

 

1. How long does shipping take?

· Metro Cities: 3–6 business days

· Tier 2 & Tier 3 Cities: 5–9 business days

· Remote Areas: 7–12 business days

· Orders are processed within 1–3 business days after payment confirmation. Delivery times may vary depending on courier performance.

 

2. Can I return or exchange a product?

· Returns are accepted only for damaged, defective, or incorrect items.

· Personalized, custom, or altered items cannot be returned unless defective.

· Please refer to our Return & Refund Policy for details.

 

3. What payment methods do you accept?

· We accept Credit/Debit cards, UPI, Net Banking, Wallets, COD (if available), and major payment gateways like Razorpay, PayPal, and Shopify Payments.

 

4. Is Cash on Delivery available?

· COD is available for select locations within India.

· Payment must be made in INR at the time of delivery.

· COD orders follow our COD Policy for failed deliveries or returns.

 

5. Do you offer a warranty?

· Yes, our products come with a 6-month limited warranty for manufacturing defects.

· Warranty does not cover normal wear, misuse, or accidental damage.

· See our Warranty & Leather Care Page for details.

 

6. How do I care for my leather product?

· Avoid water and moisture.

· Use a soft cloth or leather cleaner.

· Store in a cool, dry place.

· Condition leather every 6–12 months.

· Avoid harsh chemicals.

· Detailed care instructions are available on our Warranty & Leather Care Page.

 

7. How can I track my order?

· Once shipped, you will receive a tracking number and courier partner details via email or WhatsApp.

· Tracking information may take 24–48 hours to update.

 

8. Can I cancel my order?

· Orders can be cancelled before shipping only.

· Once shipped, cancellation is not possible.

· Refunds (if applicable) will be processed as per our Return & Refund Policy.

 

9. How do I contact Hideghar?

· Email: hideghar1@gmail.com

· Phone / WhatsApp: +91 9372949115

 

 

We hope this FAQ helps you enjoy a seamless and premium shopping experience with Hideghar.